It was the winter of 2016 when I opened my phone and saw the job offer from Buffer. I remember I was in an Uber with my wife driving back home from the JFK airport. So many things have changed since then. I grew as a person and as an engineer. This article is a story where I openly share all my learnings and challenges I’ve experienced throughout my journey of working remotely as a software engineer.
My name is Tigran and I’m a software engineer at Buffer. I’m also the creator of Cronhub, a tool to help developers to monitor
I get a lot of questions on Twitter about my experience at Buffer and how it feels to work remotely. Most of the questions are about time management, work and day structure and the tools that I use daily to stay productive. Even though these are very good questions I’ve decided to step back a little bit and share my story from the beginning when and how I started my remote work. I hope to share all the good and challenging parts of my experience. I know remote work culture is rapidly growing across the world so I hope this will be a useful resource for beginners who’re considering to be remote.
I’ll be honest to tell you that I also wanted to write this blog post for myself to look back and reflect back. That’s why it may feel like I’m writing in my diary. I hope you don’t mind that style.
Starting a remote job
It’s interesting that I never thought about getting a remote job. It kind of didn’t matter at the time I was applying for new jobs in February 2016. I was living in Jersey City, NJ which is very close to Manhattan and I knew if I had a job in New York City the commute wouldn’t be an issue (especially with audiobooks).
However, at the time the top company on my list that I wanted to work for was Buffer which was and still is a fully remote company with employees spread across the world. I heard about and used Buffer before joining the team and read so much about their culture. I also really admired Joel Gascoigne (the founder of Buffer) and enjoyed reading his Buffer story and all the learnings he was sharing on his blog.
I applied for a backend engineer position at Buffer. Lucky for me this position was open at the time and it really matched my previous background working with backend technologies and services. I knew that Buffer had many applicants for the same position (if I’m not mistaken we had around 1500 applications for this position) so my hope was quite small. Only after couple weeks of me applying I received an email from Leo (the co-founder of Buffer who’s not with the company anymore) offering to chat. He wrote that he really liked my background and wanted to get to know me better in a call. I was beyond happy and excited for the opportunity and was really surprised because quite frankly I wasn’t expecting to hear back.
After my chat with Leo
As I said, I wasn’t necessarily looking for remote opportunities. It just so happened that I’ve become a remote worker because I really wanted to work at Buffer and I was excited to explore what remote work would offer.
Initial challenges of working remotely
Working remotely is very different from working in the office and I don’t think you fully grasp the difference until you actually start being remote. For someone like me who never worked in a remote environment the beginning wasn’t smooth and it came with challenges. Eventually, I got better at most of those things but it’s worth looking back now and reflect on my early days.
I can clearly remember my very first day at Buffer. I woke up, had a breakfast and coffee then started my day with this question: “So what’s now, what should I do?”. It was a valid question, really. There wasn’t any office that I had to go to and the way how I used to associate the start of my working day was the office. I felt confused and lonely for a moment.
In the office based environment, we rely so much on in-person communication that it feels really odd not to have that commodity anymore. The remote environment is the complete opposite because it’s primarily based on asynchronous communication. Actually, current remote workspaces are more of the combination of both synchronous and asynchronous communication and each one completes another. There are some tasks when synchronous communication is more time effective and later on you start learning when and what type of communication is better. Communication is still a big issue in remote teams but I think at Buffer we have found the good balance over the last years.
Getting back to my initial challenges, the biggest one I was facing was confusion over how the work is done and structured. When I joined Buffer I got assigned role and cultural buddies who were there for me to support me throughout my boot camp. Having them by my side was a huge help. I used every opportunity to ask questions and it helped me a lot understand the work process. In the beginning, I was mostly working from home in order to manage my time more efficiently plus I was nervous
Another challenge I was facing, in the beginning, was not being able to switch myself off from the work and constantly being online. I’d end up starting my day at 8am and signing off around 8-9pm. It didn’t last long but obviously working long hours was a problem. You have to be very strict with your working hours otherwise mental exhaustion can easily take over. You don’t want that. You want to set your working hours and stick to them. Of course, you can be flexible when and how you work depending on your lifestyle but time management is key. Think about what time of the day you’re most productive and construct your day accordingly. For instance, I’m a morning person so I do the most important tasks first thing in the morning. With no destruction and 2-3 hours focus work, I can get a lot of things done. I try to schedule my calls in the afternoon when my mental energy is not too high but I can still concentrate and focus on the conversation.
I’ll continue talking about my work routine a bit later. In the meantime, let’s talk about how I’ve become better at remote work after my initial challenges.
Getting better at remote work
The first couple of months of working remotely were the most challenging for me. Working at Buffer was great and I think because I worked for Buffer I’ve found a way to overcome these challenges. With the help and advice of my teammates and the learnings from my experience over time, I felt I’ve become better at working remote. I felt I was more productive and found my place. Now when I look back I think there were a couple things that really contributed to that success and realization.
- Two months after joining Buffer my colleague Dan Farrelly and I decided to find a co-working space in NYC where both of us could commute a few times a week. I was super pumped and lucky to have a co-worker based in the same area as I was. Dan, who is now the director of engineering at Buffer, has become my best pal whose advice and help really shaped me as a developer and remote worker. I found a friend and co-worker who also worked remotely and had enough context in the remote environment to understand my challenges. We started to co-work couple times a week, have lunch together and discuss a variety of topics including our work at Buffer. As of now, we co-work 2-3 times a week in New York City and the rest of the week we work from home.
Finding someone who you can work with is a great way to stay social. One of the other things that I’ve tried and it was very useful was attending meetups in NYC on the topics that interested me. I met like-minded people who I could find common things to connect about. Online communities can be helpful too and there are many remote work-based communities you can be part of.
- I started to better manage my time. Every day I dedicated time to prioritize my next day’s tasks by setting specific goals. I usually set 3-4 tasks for a day because I usually don’t go beyond that number. Prioritization really helped me with time management and it also made me more focused on things that mattered. The tricky part of remote work is that you fully control your time and you have to be very cautious how and what you spend your time on. Of course, distractions can happen but finding ways to improve your focus is such a key element of a productive remote work.
- We use Slack at Buffer and I heard about Slack in the past and knew it was very popular among tech companies. I think it is a great tool and it has many benefits for the workplace including bringing the team together. However, it’s focused on synchronous communication. For some remote teams like Buffer asynchronous communication is very important and it has become part of our DNA and culture. We are very mindful of our teammates’ time so we want to structure our communication in a way that at least some portion of it can be handled asynchronously.
Another reason why we are inclined to communicate asynchronously is the time zone difference between our teammates. We are spread all around the world and it’s not always possible to jump on a call or get an immediate answer to your direct messages.
Bufferis also very supportive of each team member’s lifestyle and we respect the working hours of everyone on the team. Prioritizing my time better helped me to get better at async communication. I’ve started to rely more on tools that enable asynchronous communication like email or Dropbox Paper.
- I started to pay attention to mental health as a top priority. I work better when I’m less stressed. I’m lucky that Buffer is an amazing place that supports mental health for every bit of it. I started to work out in the mornings, play soccer and track my working hours which drastically improved my mood and motivation. I stopped working late hours and tried to get a good 8 hours sleep every night.
- I finally started to take advantage of my remote work lifestyle. I started to travel more, going to Buffer retreats and visiting my family in Armenia for month long trips. It’s really incredible to have the flexibility to spend a month with my family and friends in Armenia. Being able to work from anywhere I think it’s the most awesome advantage of remote work. Since the beginning of the year, I’ve traveled to Canada, Mexico, Bali, Singapore and flying to Armenia in a month. We are planning to visit more destinations in the future.
My typical workday
I have people asking me this question a lot on Twitter so I’ve decided to dedicate a separate section to write about what my typical workday looks like.
I wake up at 7:05am every day. I have an alarm setup but rarely need it. My body has its own alarm that is quite precise. I wake up and the first thing I do is making my morning coffee and have it with the pre-workout meal. In the summers, I’m usually having an espresso with an ice cube which makes the coffee more refreshing. At 8:10am I’m at the gym to work out. I’ve been doing weight exercises for a year now by strictly trying to follow Bigger Leaner Stronger: The Simple Science of Building the Ultimate Male Body program to gain muscle and lose fat. It’s been working out great for me and I see the difference in my body and general health. I highly recommend this book if you’re unsure what workout program you should follow. It’s a great book for beginners in particular. I’m tracking my workouts using Strong and very recently hit my 100th workout.
I spend an hour in the gym and right after it, I try to have my protein-rich breakfast. Usually, it consists of eggs, cottage cheese and a piece of whole wheat bread. After my breakfast, I’m getting ready to start my working day. I usually ping Dan to decide where we want to work from that day. We use Croissant to find and book a co-working space. It’s a great app and has many spaces available in New York City. We usually stick to the ones in the Financial District because it’s relatively close to both of us. It takes 12-15 minutes door to door for me to get there. I’m in the co-working space around 10-10:30.
I’m done with work around 6:30pm on a typical day. Couple times a week I have evening soccer games so if that’s the case I try to be home a bit early to have a light dinner before my game. Playing soccer is probably my most favorite activity in the universe. I’m a huge soccer fan although my wife doesn’t really like the idea of me paying $140 for authentic soccer jerseys. However, last year she surprised me by arranging a meeting with Henrik Mkhitaryan in London who is my favorite player.
Unless I’m mentally very tired I spend most of my evenings working on Cronhub and trying to grow it. I’ve written a couple blog posts in the past about Cronhub and how I’m trying to make it into an online business. I’m very lucky that my wife is very supportive of this and she is rooting for me. I’m a big believer of side-income and that’s why I try to spend at least 2 hours every day to work on my side-project. If I’m very tired I just crush on the couch and watch a Netflix show with my wife. In the weekends I’m mostly trying to rest and do something with my wife and friends. There are weekends where I work on Cronhub but not that often. I know how critical the rest is.
What tools we use and rely on plays a huge role in our productivity and work life. At Buffer we are generally open-minded to experiment with different tools that we think could benefit the team.
Here are some of the tools that we use daily at Buffer.
- G Suite - From the G Suite family we use Gmail and Google Calendar. We use emails a lot and that’s why I have auto filtering and labeling setup so I can easily go over my inbox. Setting up filters and labels is not that fun but it’s worth investing your time just once and forget about it later on.
- Slack - We use Slack for sync communication and direct messages. We have a general channel, engineering, etc. I like Slack and I think there are situations when it’s hugely beneficial.
- Zoom - We use Zoom for video calls. We are so dependent on Zoom and it’s such a great tool to bring the entire team together. It handles quite well the calls with many team members which happens in our all hands.
- Dropbox Paper - Probably one of my most favorite tools. Even now I’m using it to write the draft of this blog post. We use Paper for collaboration and note-taking. It’s a big part of our asynchronous communication.
- Discourse - We use discourse for announcements, promotions or sharing general learnings in the team. I enjoy using discourse and I find it very intuitive to navigate.
Apart from these tools I have my own tools that help me to be more productive. I’m a happy Todoist user where I log all my daily tasks and check them when they’re done. I track my working hours with Rescue Time. It’s a great tool that helps me to understand how I spend the most of my time and where. It also monitors the use of social media that I’m actively trying to reduce. In a remote team, you usually end up creating and sharing screenshots or screencasts to show something to your teammates. We use CloudApp for this purpose and it’s so worth it. Highly recommend.
Finding a remote job
If you’re looking for your first remote job then this short section will probably be useful for you. Remote work is quite trendy nowadays and many companies introduce remote work as an option for their employees. You can either work in a fully-remote company or a company that has an office but has also remote teammates. There are also the freelancers who can be considered as remote workers too but it’s a bit different I think. My experience is only based on working in a fully-remote company that has no office.
If you’re non-remote right now but considering to switch to remote so you can travel or spend mo
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Remote vs Non-remote
Before joining Buffer and working in a fully remote company I worked for office-based companies. While I was doing my masters at RIT I interned at PTC for 7 months and 3 months at Twitter. After the school, I joined YCharts and stayed there for a year. I’ve experienced both working remotely and working in the office. I think both workspaces have tradeoffs.
In a remote work you’re not tied to a location so you can potentially live in a cheap place and earn enough to have a good life. In fact, I have a couple of Twitter friends who’re currently living in Bali and working for a remote company or trying to start their own thing. Their expenses are quite low compared to mine who lives in a New York City area. A couple of months ago when I was in a co-working space in Bali I saw many digital nomads living and working from Bali. Nomading feels like a movement now.
When you work remotely you also have the option to choose your working hours. So if you have a family you can spend more time with them
In an office-based job, you’re tied to a specific location. You have to commute to your work which sometimes can take a lot of time. I also think developing personal relationships with your co-workers is a bit easier in-person when you all are in the same space. At Buffer
To summarize, working remotely as a developer for almost 3 years has been an incredible journey for me. Years full of professional learning, travel, connections and new experiences. This reflection is solely based on my own experience of working at Buffer so it can differ from someone else working remotely.
I often get asked but I don’t have the answer yet whether I’ll ever go back to be non-remote. It’s hard for me to tell because it really depends on the opportunity. I like the lifestyle and freedom I have but it can change in the future. Right now, I’m focused on my work at Buffer and growing Cronhub as a side-business. My eventual goal is to become financially independent so I can spend my mental energy on things that I deeply care about. It has probably become the north star that guides me forward and gives motivation. I see the path that I can take to achieve that goal and I’m doing my best.
If you’re new to remote work or looking for one then feel free to reach out to me with your questions. I’m always available to help and share more.
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